The main types of broadband or high-speed Internet connections are cable modem, DSL, T-1, Fractional T-1, and T3.

The majority of broadband connections can support RSCall. The terms broadband and high-speed are used interchangeably to demonstrate an Internet connection capable of carrying multiple voice, video, and data transmissions simultaneously.

What is Voice over IP (VoIP)?

VoIP (Voice over IP) technology enables you to make calls over your broadband Internet connection using your existing home phone and your cell phone. VoIP allows for the same quality of calls as you are receiving from your current telephone provider, with more features, and significantly less cost.

Do I need a router to use RSCall?

A router manages the distribution of data to and from multiple devices on a network. If you already have a router connected between your broadband Internet access and your PC, you should be able to use RSCall with no problems.

Simply make sure that your router provides Network Access Translation (NAT) and DHCP for your network. Most common routers support this functionality. Your current router will allow you to use your computer to surf the web and receive email while using your RSCall phone service.

If you have your own router, plug your router into the WAN port instead of using your cable modem Ethernet connection.

If you do not have a router, RSCall has a routing feature built into the device, so you will not need to purchase a router. Simply follow our QuickStart Guide to start using RSCall today.

Please note:

For DSL Internet service, your router is typically configured for PPPoE. Certain cable modem services require that the MAC address is cloned in the router configurations. Please check your router’s user manual or manufacturer’s website for more information.

Certain DSL providers require a router for the purpose of compatibility and use of their service.

Is RSCall a cell phone or wireless phone service?

No. RSCall is not a cell phone service provider. RSCall provides a Voice over IP service which uses your existing broadband Internet connection to enable you to make long distance calls from your home telephone, computer/laptop, or cell phone.

Although we do not provide cellular service, you can use your cellular phone to access our VoIP network to make free international calls depending on the type of RSCall account you obtain.

Click here to learn how to use your cell phone to access your unlimited RSCall international minutes.

Do the people I call using RSCall need to have the service as well?

No, with RSCall you can call anyone, anywhere… even international cell phones! There are no limitations to who you can call. Use your RSCall service just like you would use your traditional home phone.

Although it is not necessary for those you call to have RSCall, we do offer FREE In-Network calling to all RSCall customers, so you have the added benefit of calling all subscribers FREE! Get your entire network of friends and family to sign up for RSCall and you can all call each other for FREE – for as long as you like!

Does my computer need to be on for to use RSCall?

No, RSCall uses your broadband Internet connection to make calls, not your computer. You must have Internet connectivity in order to make a call, but you do not need to have your computer on in order to make calls.

Although, if you are using the RSCall SoftPhone, which is a software program that turns your computer into your telephone, you will need to speak through your computer either using a microphone and your computer’s speakers, or through a headset. In the instances you make calls using the RSCall SoftPhone, you will be speaking through your computer.

Additionally, you can access our VoIP network from your cell phone by dialing our VoIP access number – which will allow you to make your RSCall calls from your cell phone – from anywhere!

Do I have to speak through my computer to use RSCall?

No, RSCall uses your broadband Internet connection to make calls, not your computer. You must have Internet connectivity in order to make a call, but you do not need to speak through your computer. You speak through the telephone which you connect to your RSCall device.

Although, if you are using the RSCall SoftPhone, which is a software program that turns your computer into your telephone, you will need to speak through your computer either using a microphone and your computer’s speakers, or through a headset (which can be purchased at any computer/electronics store). In the instances you make calls using the RSCall SoftPhone, you will be speaking through your computer.

Do you have area codes in my specific town?

Please visit our availability page to see where we have area codes.

You can pick a number in any area that RSCall has service. With Virtual Numbers you can have a local number for any area. Have family in Florida, but you live in New York? Pick a Virtual Number in Florida – then your family can call your virtual Florida number and it’s a local call to them. Virtual Numbers – virtually anywhere!

Can I keep my current phone number with RSCall?

In most cases, if the telephone number you with to use is in our Availability Area, we can transfer your existing number to our service. Please click here to see all questions and information regarding keeping your current phone number.

Will my RSCall number be listed in the phone book?

No, traditional telephone books do not list VoIP numbers.

Do you provide Internet service with my RSCall account?

No, RSCall is not an Internet Service Provide. You must have your own broadband Internet service to use RSCall.

Can I use RSCall with dial-up Internet access?

Yes and No. You must have broadband Internet access to use RSCall's standard monthly plans. That includes:

• High-speed cable modem
• DSL
• T-1
• Fractional T-1
• T3

However, RSCall has developed a new plan "No Broadband No Problem" which allows you to make VoIP calls from any home, business or cell phone without having broadband internet. Simply sign up for the service, and register the numbers you will be using to access our VoIP network. Then pick up the phone and dial our RSCall access number and you can call anywhere in the world over our network, without having to use a broadband Internet connection. Therefore you can continue to use your dial-up access for web surfing, and use our "No Broadband No Problem" plan to make your VoIP calls. To learn more, click here.

Where can I find out what the rates are to certain countries?

To see our per minute rates, simply click here

If I move, what happens to my RSCall service?

Your RSCall account works with a broadband Internet connection, regardless of your location. So no matter where you live, so long as you have broadband Internet, you can access your account. RSCall moves with you!

When I travel, can I use my RSCall device?

Of course! RSCall will work wherever you have broadband Internet access. This is perfect for the busy traveler – simply take your RSCall device with you, plug it into your hotel’s broadband Internet connection, and you’re ready to make calls with your RSCall account.

Can I change my RSCall number?

You can change your RSCall telephone number by sending an email to support@RSCall.com. Our customer service team can request a new telephone number for you, and will charge your account for a one-time activation fee of $9.95 to change your telephone number.

Don’t forget, you can order additional numbers for $4.95 per line, per month. Simply login to you account and click on “Buy More” and add as many lines to your existing account as you would like. RSCall gives you all the options when it comes to your calling needs.

Do I have to dial differently using my RSCall account versus a traditional telephone?

No, international calls are made using the same dial pattern of a traditional phone. Dial 011, then the country code and the number you wish to call. It’s that simple! Although, if you are using RSCall's "No Broadband No Problem" Plan, you will need to dial the RSCall access number in order to access our VoIP network, and after that simply follow the dialing instructions above.

Will my RSCall account work to dial 911 or for E911 services?

Yes, RSCall provides E-911 emergency dialing to all it's VOIP customers. Please review our Terms of Service carefully for details about E-911 dialing. E-911 FAQ's

Can I use RSCall with my alarm or emergency response system?

You should be able to use RSCall by simply connecting your RSCall device to your alarm. However, RSCall recommends you keep a basic telephone line strictly for your home alarm and emergency response devices, as RSCall depends on your broadband Internet connection. Please consult your current home safety provider for their recommendations.

What if I forget my RSCall login information?

Your RSCall login is your email address, and if you forgot your password, please use the “forgot password” function located next to the account login portion of the website, or contact customer service at support@RSCall.com.

Can I disconnect my current phone service?

RSCall does not recommend that you disconnect your current home phone service at this time, as we currently do not support E911 and 911 calls. Additionally if you are a DSL subscriber, you must maintain a phone line in your home to use your high-speed internet access. We recommend you keep your basic phone service, but simply remove your long distance calling options and additional features that your phone service provider may bill you additionally for. With RSCall you get Voice Mail, Caller ID, and other features that would help you save off of your traditional phone line.

How long will it take before I can use RSCall?

With RSCall, you can sign up and start making calls immediately! We guarantee shipping of your device within 5-9 business days of receiving your order. Using our access number allows you to make your unlimited international calls from the moment you sign up, and you can use your home phone or cell phone to make those calls! With RSCall it's easy to save, simply sign up and start calling today!

How do I access my RSCall Voice Mail?

You can access your Voice Mail two different ways:

1. From any phone, anywhere, including cell phones, dial the RSCall telephone number you wish to check Voice Mail for, when you are sent to voice mail, enter * and your password, and you will be entered into the Voice Mail system.
2. From the telephone connected to your RSCall device, pick up the receiver and enter in the Direct to Voice Mail prompt: 1234 and you will be automatically entered into the Voice Mail system.

How do I set up my RSCall Voice Mail?

Your RSCall Voice Mail is set up the moment you activate your account. To change your password, personalize your greeting, and manage your messages, simply enter into the RSCall Voice Mail system from any phone and follow the prompts. For any other questions, please refer to our Features Guide.

Does each Virtual Number or SoftPhone Number have it's own Voice Mail?

Yes, each RSCall Virtual Number and RSCall Main Number has it's own Voice Mail account. To access each Voice Mail account, simply login to the RSCall Voice Mail system, and enter the telephone number of the account you wish to access. Please note that currently SoftPhone Numbers do not have voice mail. For any other questions, please refer to our Features Guide.

Does RSCall have Directory Assistance?

Yes, you can dial Directory Assistance from your RSCall phone by dialing 411. Each Directory Assistance call is $0.89 - and it works just like your traditional telephone service's Directory Assistance.

Does it cost anything to access my RSCall account with my cell phone or other activated number?

RSCall gives you two options to use your cell phone or other activated number with your RSCall account:

1. You can call our RSCall Direct Access Number (972) 616-0636 and not incur any additional costs to your RSCall account for using that number.
2. You can call our RSCall Toll Free Access Number (800) 693-3969. Note that if you dial the (800) access number above from either your home or cell phone, you will be charged a 2¢ per minute rate.

How do I access my RSCall account with my cell phone or other activated number?

RSCall gives you two options to use your cell phone or other activated number with your RSCall account:

1. You can call our RSCall Direct Access Number (972) 616-0636 and you will be prompted to enter the number you wish to call. It's that easy! Also by using our Direct Access Number, you will not incur any additional costs to your RSCall account for using that number.
2. You can call our RSCall Toll Free Access Number (800) 693-3969. Note that if you dial the (800) access number above from either your home or cell phone, you will be charged a 2¢ per minute rate.

Do I need broadband Internet to use RSCall ?

Yes and no. For RSCall's traditional VoIP calling plans you do need high speed internet access in order to use our service. However, RSCall has developed a new plan "No Broadband No Problem" which allows you to make VoIP calls from any home, business or cell phone without having broadband internet. Simply sign up for the service, and register the numbers you will be using to access our VoIP network. Then pick up the phone and dial our RSCall access number and you can call anywhere in the world over our network, without having to use a broadband Internet connection. To learn more, click here.

Other Questions?

If you have any questions, please call Customer Service at 1-800-801-VOIP Monday through Friday, 8:00 AM - 9:00 PM CST or on weekends and holidays from 9:00 AM - 2:00 PM CST . You may also email us 24/7 at support@RSCall.com.

Do I need a special type of phone to use RSCallk?

Most touch-tone/analog telephones available today can be used with RSCall. Most household phones are analog. You can use cordless or traditional corded phones, both work perfectly with our service.

Keep in mind that your RSCall account comes with many features that you may currently have on your home phone such as Voice Mail. So with RSCall you do not need to use a physical answering machine at home – or the Voice Mail that you can purchase additionally from your local phone service provider.

If you choose to use a telephone that has an answering system, please note that the default for RSCall Voice Mail is “ON” when you first activate your RSCall account. Please see our Features Guide for any questions.

Can my RSCall account handle all the phones in my house?

There are several ways to use your RSCall device in order to accommodate several lines. Please note that currently port “Phone 1” is available for use with RSCall.

• If you purchase a multi-line phone jack adapter, and connect it into the Phone 1 port of your RSCall device, this will allow you to have multiple phones wired on your RSCall account. You can purchase multi-line phone jack adapters at any electronics store.

• If you have a cordless telephone system with extra handsets, you can plug the base station of your phone system directly into the RSCall device. This will allow all the phones on that system to be used with your account. The extra handsets can be placed anywhere in your home. These cordless telephone systems can be purchased at any electronics store.

• If you purchase wireless phone jacks, the base unit of your telephone would plug into your RSCall device and the wireless jacks into your household electrical outlets. Any telephone can connect to wireless jacks. Although, with this system only the telephone on the main base unit will display incoming Caller ID information. Wireless jacks can give you the multiple home extensions, but you may experience periodic dropped calls on the extension phones and not be able to speak on more than one phone at a time. You can purchase the wireless jack telephone equipment at telephone accessory or electronics stores.

• If you are familiar with telephone technology, you can plug your RSCall device directly into the existing telephone wiring in your home. This would theoretically distribute your RSCall service to all existing telephone jacks in your home. We do not recommend plugging anything other than a telephone line into your RSCall device, and we recommend that you seek the professional direction of an electrician or someone familiar with telephone wiring.

For this option we recommend you have trained professional check the wiring on your telephone jacks to ensure you do not have live PSTN voltage before connecting your RSCall device. Please be advised that any damage resulting from use of your RSCall device outside of the manufacturers recommendations will not be covered by warranty.

Can I use RSCall with my fax machine?

At this time RSCall does not support fax transmissions. We recommend using a traditional phone line for your fax transmissions.

I have a MAC, will it work with RSCall?

Yes, RSCall works with MAC computers. Please remember, RSCall is based on your broadband Internet connection, not your computer. Additionally, you can access your account via any Internet browser from the World Wide Web.

If I have a network router, will it work with my RSCall device?

Your RSCall device should work with most recently released network routers. If it does not, or you are using an older router, it is probable that small modifications may need to be done. Consult your router’s user guide or the manufacturer’s website for more information.

Can I use my RSCall service and my existing home networking equipment?

Of course you can! We do not require that RSCall subscribers have a home network, but RSCall should work seamlessly with your existing setup if it supports DHCP and Network Address Translation (NAT).

If I have a wireless ISP network, will RSCall work?

Yes, you can use RSCall as long as your wireless ISP or home network has an available Ethernet connection, which you can connect to your RSCall device.

If I have my RSCall device behind a firewall, what ports do I need open?

You do not need to open any ports to use RSCall if the phone is behind a simple NAT and your RSCall device has a private IP address. If you are behind a firewall, you must give your RSCall device access to certain Internet ports, including 69-69 UDP, 5060-5063 UDP, and 10,000-20,000 UDP. If you plan on connecting your PC to the Internet, the IP address for your RSCall device can be provided by your ISP or your network router – when it is set to DHCP.

What is your cancellation policy?

You must give written notice via email to support@RSCall.com of non-renewal at least ten [10] days before the end of the monthly term in which the notice is given. You are purchasing RSCall service for full monthly terms, meaning that if you attempt to terminate your service prior to the end of a monthly term, you will be responsible for the full month's charges to the end of the then-current term, including without limitation unbilled charges, plus a $39.95 disconnect fee, all of which immediately become due and payable.

Customer will be charged a disconnect fee of $39.95 per voice line upon termination of Service for any reason or for convenience by Customer. The disconnect fee becomes due and payable immediately upon termination and will billed directly to Customer's credit card. If Customer has multiple lines, Customer will be charged a disconnect fee of $39.95 per line for each line disconnected. To receive a credit for the disconnect fee, Customer must return the Device(s) undamaged and in original condition within fourteen (14) days of termination. We will not credit Customer if the Device(s) is damaged or not in its original condition as received by the Customer. In the event Customer disconnects multiple lines, RSCall will issue Customer a credit for all disconnect fees upon receipt of all Devices.

What are the monthly charges?

By using RSCall you can save up to 70% off your current phone service, with less hassles, no contracts, and plans tailored to meet your calling needs.

With RSCall you can access your Account Management tool and view your bill, charges, phone usage, and plan at any time. You can change your contact information, add to your plan, and make sure you’re using your account to the max!

RSCall has 8 plans:

• RSCall Residential: $19.95 a month - With RSCall’s Easy Residential – save with Unlimited calls to Western Europe and within the US and Canada. Enjoy all of RSCall’s features and call anywhere in the world with our discounted International Call Rates. Easy Residential – the perfect solution for the family who’s connected.

• RSCall Business: $39.95 a month- With RSCall’s International Business – savvy businesses can save with unlimited calls to Western Europe, Asia and within the US and Canada. Enjoy all of RSCall’s features, which are perfectly suited for businesses with international needs, and call anywhere in the world with our discounted International Call Rates. This plan provides more countries for you to call unlimited than our Easy Business, with the same quality you’ll come to depend on from RSCall. International Business – the plan for busy international businesses.

• Personal 800 – Only $4.95 per month. Have your own personal toll free number and have your family, friends or clients call you at no cost to them! Get 100 free minutes a month. Per minute rate applies after first 100 minutes.

• SoftPhone – Only $9.95 per month. Download our SoftPhone and turn your computer into a telephone! Now you can call from anywhere you take your computer!

• Additional Virtual Numbers – Only $4.95 per month. Get more than one number in any area available. Have a virtual number for each area you have family, friends or clients, because it’s a local call for them. It’s a great way to help everyone save money!

• Additional Phone Usage – Only $4.95 per month. To use your unlimited international minutes with your cell phone, we must activate and additional phone to your account. This allows you to dial our VoIP access number, dial the number you wish to call from your cell or other additional phone, and start talking. It's that easy! Your cell phone or other additional phone is activated for FREE for the first 60 days, after which you will be billed $4.95 monthly.

What does it cost to set up a RSCallVoIP account?

Upon signing up for a RSCall account you will be charged a one-time activation fee for your plan, which is equivalent to the monthly price of your plan.

For each additional service you purchase, you will be charged a one-time activation fee equivalent to the monthly price of that particular service. You will only be billed a one time charge of $24.95 to activate your RSCallVoIP account.

Do you charge tax or regulatory fees?

Customer is responsible for, and shall pay any applicable federal, state, municipal, local or other governmental sales, use, excise, value-added, personal property, public utility or other taxes, fees or charges now in force or enacted in the future, that arise from or as a result of Customer's subscription or use or payment for the Service or a Device. Such amounts are in addition to payment for the Service or Devices and will be billed to your account. If Customer is exempt from payment of such taxes, it will provide RSCall with an original government-issued certificate attesting to tax-exempt status. Tax exemption will only apply from and after the date RSCall receives the Tax Exempt Document.

How will I be billed?

With RSCall we offer the convenience of credit card billing. Your credit card (Visa, MasterCard, American Express, or Discover) will be charged automatically each month for your RSCallVoIP account and additional features. We also take Visa and MasterCard debit/check cards.

You can manage your account online, and see your previous billing statements, change your credit card information, and see your call history. We make it simple for you to use RSCall.

If you have any questions about your bill, please feel free to contact our customer service at support@rsassociates.net.

Do you take any other form of payment besides credit card?

We also take Visa and MasterCard debit/check cards for your convenience. Please note that at this time we do not accept international credit cards, personal checks, or money transfers.

What if my card expires or is declined? What happens if my account balance cannot be charged to my particular card?

Your account will be immediately deactivated if your payment is not processed.

If we have not received payment within 5 days, your service will be suspended until we receive complete payment for all outstanding account charges.

If your balance has not been paid in full within 14 days, your RSCallVoIP account will be completely deactivated. A reactivation fee of $9.95 will be charged to re-instate your account.

After 30 days, your account is permanently terminated. In order to use RSCallVoIP you will need to re-subscribe to the service and pay all activation fees once again.

What if I want to change my plan? Can I do that?

Yes, you can change your particular plan as often as you like. You must contact customer service ten (10) days prior to your next billing cycle in order to have your new rate plan take effect on your next billing cycle.

We do not pro-rate billing cycles for plan changes. We will make the change in the following full billing cycle.

There is no charge for changing your plan, simply contact us at support@rsassociates.net with questions.

Can I rollover my unused minutes?

The beauty of RSCall is that each month, you’ll get additional FREE minutes! If you sign up for our Unlimited plan, you get Unlimited calling to over 50 countries!

And remember, all your In-Network RSCall calls are always free! With RSCall you never have to work about rolling over your minutes, it’s the easiest and most cost effective way to make your international calls!

If you have any questions – please feel free to contact us at support@rsassociates.net.

What if I go over my allocated free minutes a month, how much am I charged a minute?

To see our per minute rates, simply click here.

Will I receive a physical bill in the mail?

No, RSCall doesn’t send cumbersome bills, or bulky statements. With our easy Account Management tool you can access your billing information and see you call history at any time. With our convenient automatic billing, you never have to worry about missing a payment! We automatically charge the credit card of your choice, so there’s no hassle, no fuss.

Do you charge for shipping?

We charge a one-time fee of $9.95 to your RSCall account to allow for proper shipping and handling of your RSCallVoIP device.

Are there any additional charges?

There is a regulatory surcharge of $1.90 for E-911.

How can I receive a credit for a disputed call?

RSCall customer service can help in crediting a call only if the call in question has not already been paid for in your account. If you attempt to dispute a call once the monthly billing cycle is completed, RSCall customer service cannot issue a credit. Only calls that have been made but not yet billed (paid for) can be credited. Please contact RSCall customer service immediately for any call credit issues, as once your call has been billed and paid for, you cannot receive a credit.

Does RSCall offer toll free service?

Yes, RSCall offers Personal 800, your personal toll free 800 number. Get your own personal toll free number and have your family, friends or clients call you at no cost to them! Get 100 free minutes a month. Per minute rate applies after first 100 minutes. Click here to sign up!

With Personal 800 – am I guaranteed a 1-800 toll free number?

You are guaranteed a toll free number which may begin with 1-800-xxx-xxxx, 1-866-xxx-xxxx, 1-877-xxx-xxxx, or 1-888-xxx-xxxx. RSCall cannot guarantee that you will receive the specific 800 prefix of your choice.

Can anyone dial my Personal 800 number?

Yes, you may share your Personal 800 toll free number with anyone dialing from the continental US. The beauty of having a Personal 800 number is that it will only ring to the number you designate as the destination number. All calls made to your Personal 800 toll free number will be charged to your account. If you want to restrict calling from your phone only, or a list of particular numbers, contact customer service after you purchase your Personal 800 account.

What happens if someone accidentally dials my Personal 800 access number?

As long as the call is under a minute, you may receive credit.

Can I change the destination of my Personal 800 number?

Yes, you may change your destination number as often as you like. Simply login to the Personal 800 Account Management page to change your destination number.

Can I block unwanted callers from accessing my SoftPhone account?

Yes, you can block unwanted callers by going in the SoftPhone address/phone book and blocking them there.

Are my voice communications secure from eavesdroppers?

Yes, while using the RSCall SoftPhone your voice communications are secure from eavesdroppers.

Can I use my SoftPhone if I reside behind either a proxy or firewall?

Yes, our RSCall SoftPhone is designed to work with most firewalls.

Does my SoftPhone contain any advertising or Spyware?

No it does not. The use of advertising of Spyware would negatively impact the SoftPhone, which is a high end voice, or “talking” application.

How does the RSCall SoftPhone work?

RSCall’s SoftPhone communications platform is build on SIP which compresses your voice so that it can be efficiently transmitted via the Internet. When subscription voice communications are demanded (PC-Phone or Phone-PC), switching equipment in the core of the telecommunications infrastructure handles your voice traffic and transmits the signals to their required destination, producing a quality telecommunication experience.

I forgot my SoftPhone password – what do I do?

Your login information for your SoftPhone is the same as for your RSCallVoIP account. If you forget your password, please use the “forgot password” function located next to the account login portion of the website, or contact customer service at support@RSCallVoIP.com.

What is the RSCall SoftPhone?

The RSCall SoftPhone is a downloadable software that allows you use your computer as a telephone, dialing through your SoftPhone and speaking through either your computer’s microphone and speakers, or a headset. For any other questions, please refer to our SoftPhone Users Guide.

What is required to use my RSCallVoIP SoftPhone?

The RSCall SoftPhone can be installed and run on most modern PCs. You will need a high-speed internet connection, a sound card, speakers and a microphone, or a headset device [which can be purchased at any computer or electronics store] before you can use the RSCallVoIP SoftPhone voice call features. For any other questions, please refer to our SoftPhone Users Guide.

What is my RSCall SoftPhone UserID and Password?

Your RSCall SoftPhone UserID is your the SoftPhone Virtual Number that you purchased. You can find this number on your purchase receipt, confirmation page, and also in your RSCallVoIP Account Management section under the SoftPhone Administration page. Your Password is the RSCall password you chose when you created your RSCall account. For any other questions, please refer to our SoftPhone Users Guide.

How do I use my RSCall SoftPhone?

For any questions on how to use your SoftPhone or how to change your settings, please refer to our SoftPhone Users Guide.